Ground agents in airports are to be armed with a cellular support allowing them to better support passengers when luggage goes astray.
The service is an extension of the existing WorldTracer system furnished by SITA, is backed by world-wide aviation organisation IATA and uses flight info from Innovata.
While much more than 450 airlines and ground employees use the current WorldTracer at two,200 airports close to the world for baggage tracing, WorldTracerWeb Mobile will enhance efforts additional by placing the difficult info as to likely whereabouts of a lost item in the hands of agents in baggage halls and elsewhere close to an airport.
SITA reckons than one in 8 items of lost luggage are intended for connecting flights at an airport, meaning that inevitably the item need to be scheduled for carriage on a flight not associated with the passenger.
The new cellular support will allow agents on the ground to file a report and procedure the re-routing of any lost baggage with the passenger in the airport.
The method was trialled at Prague Airport in the Czech Republic funds forward of its total start this week.
Airport ICT operations manager Martin Sýkora says:
“During the pilot our agents in Prague have been in a position to provide prompt services to passengers making it possible for them to swiftly file a baggage declare.
“The versatility of the services indicates that staff can be allotted when, and exactly where, they are essential to tackle any mishandled luggage and to decrease the time it will take to re-unite passengers with their bags.”
SITA statements although there is a basic downward trend over the previous 4 years in the number of products going missing about the globe, 2010 noticed a slight rise because of to the main disruptions knowledgeable as a outcome of the Icelandic ash cloud.
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